Return Policy

The products can be exchanged or returned within 2 days post-delivery, only if the delivered products are defective or damaged. The returns shall not be accepted in the following cases:
Returned without original packaging including price tags, labels, original packing, freebies, and other accessories, or if original packaging is damaged
The product is damaged due to misuse/overuse
Product is used or altered by the customer
If the request is initiated after 2 business days of order delivery

How do I cancel an order?

You may cancel an order before it is shipped by logging into your account and under the manage order section. In case you have placed the order without a log-in, write to us at [email protected] or message us at 8075529906

How do I initiate a return?

Write to us at [email protected] or message us at 8075529906, and we will initiate a return for the order that has already been shipped or delivered. We will initiate a return pick-up according to the Return Policy and refund the order value once the product is received back and verified.

How long does the return process take?

Pick-up of the product will be done within 5-7 days of you raising a return request. Please keep the product ready and our delivery partner will arrive for pick-up with the necessary documentation.

When will I receive my refund?

In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.
In case of a cancellation request for orders already shipped, a refund will be initiated after the product is delivered back to us and the quality of the products is verified.
Within 7-10 business days from the day of initiating the refund, you should receive a refund via the initial method of payment used to place the order. For COD orders, please mention your bank account details for crediting the refund amount.

Do I have an option to replace a product?

No, currently you can only return but not replace. You may place a fresh order for the products you need.

Are there any cancellation charges?

There are no separate cancellation charges. If the product is dispatched, will charge the Courier Charge amount.